Terms of Service

These Terms of Service ("Terms") govern your use of the Adaptive Media Innovations website and all commercial agreements entered into for digital services, including:

• Web Design & Development
• Custom Software Development
• Mobile Application Development (iOS & Android)
• Artificial Intelligence Solutions & Automations
• UI/UX Design & Prototyping
• Branding & Creative Design
• Cloud, Domain & Hosting Services
• Digital Consulting & Technical Strategy

Specific milestones, deliverables, timelines, and budgets are defined in writing within individual project proposals, service level agreements (SLAs), or statements of work (SOWs).

Unless expressly agreed otherwise in a signed project contract:

• Project Deposit: A non-refundable deposit of fifty percent (50%) of the total estimated project cost is required prior to project kickoff and development scheduling.
• Milestone & Final Invoices: Remaining balances are invoiced upon completion of agreed milestones or prior to final production deployment and source code transfer.
• Payment Window: Invoices are payable within seven (7) calendar days from the date of issue.
• Late Payments: Adaptive Media Innovations reserves the right to pause ongoing development, withhold deployment, or suspend active cloud hosting services if invoices are past due.

Client Ownership: Upon 100% full settlement of all project invoices, full intellectual property rights, bespoke source code, final logo designs, brand collateral, and custom media assets transfer completely to the client.

Agency Portfolio Rights: Adaptive Media Innovations retains the perpetual, non-exclusive right to display non-confidential project case studies, visual mockups, screenshots, and credits in our portfolio, website, and promotional presentations, unless an explicit Non-Disclosure Agreement (NDA) is executed.

Pre-Existing Frameworks & Open Source: Standard open-source libraries (e.g. Next.js, React, Tailwind CSS) and proprietary core utility components remain subject to their respective open-source licenses.

To ensure timely delivery, the client agrees to:

• Provide all necessary brand assets, copywriting, API keys, credentials, and business guidelines in a timely manner.
• Provide review feedback, milestone approvals, and sign-offs within agreed turnaround windows (typically 3–5 business days).
• Acknowledge that delays in asset delivery or approvals will automatically extend projected delivery deadlines.

Every design and development phase includes up to two (2) rounds of revisions within the agreed scope of work.

Requests for new features, structural architectural pivots, or additions outside the original signed scope will be quoted separately as a change request or billed at our standard hourly consulting rate.

Post-Launch Warranty: All custom software and websites include a thirty (30) day warranty post-launch covering bug fixes and resolution of any deviations from the agreed specifications.

Limitation of Liability: In no event shall Adaptive Media Innovations be liable for indirect, incidental, or consequential damages resulting from third-party hosting outages, DNS propagation delays, third-party API disruptions (e.g., OpenAI or payment gateways), or unauthorized modifications made by third parties after handover.

Either party may terminate an engagement with written notice. In the event of early cancellation by the client, the client shall pay for all completed work, billable hours, and non-cancellable third-party expenses incurred up to the date of termination notice.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Limpopo / Polokwane.